{"id":8609,"date":"2025-03-10T19:20:22","date_gmt":"2025-03-10T18:20:22","guid":{"rendered":"https:\/\/biorower.com\/support\/"},"modified":"2025-04-17T16:40:42","modified_gmt":"2025-04-17T14:40:42","slug":"support","status":"publish","type":"page","link":"https:\/\/biorower.com\/zh-hans\/support\/","title":{"rendered":"\u652f\u6301"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8609\" class=\"elementor elementor-8609 elementor-1085\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e288c26 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e288c26\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e109ae\" data-id=\"6e109ae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-056263c elementor-widget elementor-widget-heading\" data-id=\"056263c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u652f\u6301<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-667f070 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"667f070\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b92f788\" data-id=\"b92f788\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ae12ef elementor-widget elementor-widget-heading\" data-id=\"6ae12ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u521b\u5efa\u65b0\u7684\u652f\u6301\u7968\u636e<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45a6fe2 elementor-widget elementor-widget-shortcode\" data-id=\"45a6fe2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t\t<div id=\"wpsc-container\" style=\"display:none;\">\n\t\t\t\t<div class=\"wpsc-shortcode-container\" style=\"border: none !important;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpsc-body\"><\/div>\n\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"wpsc-page-snippets\" style=\"display: none;\">\n\t\t\t\t<div class=\"wpsc-editor-attachment upload-waiting\">\n\t\t\t\t\t<div class=\"attachment-label\"><\/div>\n\t\t\t\t\t<div class=\"attachment-remove\" onclick=\"wpsc_remove_attachment(this)\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"svg-inline--fa fa-times fa-w-11\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 352 512\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"attachment-waiting\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<script type=\"text\/javascript\">\n\t\t\t\t\/**\n\t\t\t\t * Get create ticket form\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_ticket_form() {\n\n\t\t\t\t\tif (wpsc_is_description_text()) {\n\t\t\t\t\t\tif ( confirm(supportcandy.translations.warning_message)) {\n\t\t\t\t\t\t\tcurrent_ticket = jQuery('#wpsc-current-ticket').val();\n\t\t\t\t\t\t\twpsc_clear_saved_draft_reply( current_ticket );\n\t\t\t\t\t\t}else{\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tif (supportcandy.is_reload != 1) {\n\t\t\t\t\t\twpsc_scroll_top();\n\t\t\t\t\t} else { supportcandy.is_reload = 0 }\n\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_ticket_form',\n\t\t\t\t\t\t_ajax_nonce: supportcandy.nonce\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get individual ticket\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_individual_ticket(id) {\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.ticket-list, .wpsc-humbargar-menu-item.ticket-list').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.ticket_list);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'ticket-list');\n\t\t\t\t\tsearch_params.set('ticket-id', id);\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twindow.history.replaceState({}, null, url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\t\/\/ set flag to differenciate between ticket list and individual ticket\n\t\t\t\t\tsupportcandy.ticketListIsIndividual = true;\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_individual_ticket',\n\t\t\t\t\t\tticket_id: id,\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\t\t\t<\/script>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2260692\" data-id=\"2260692\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c75ae25 elementor-widget elementor-widget-heading\" data-id=\"c75ae25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u6253\u5f00\u73b0\u6709\u652f\u6301\u7968\u5355<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb2c5c elementor-widget elementor-widget-shortcode\" data-id=\"3fb2c5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t\t<div id=\"wpsc-container\" style=\"display:none;\">\n\t\t\t\t<div class=\"wpsc-shortcode-container\" style=\"border: none !important;\">\n\t\t\t\t\t\t\t\t<div class=\"wpsc-auth-container\">\n\t\t\t\t<div class=\"auth-inner-container\">\n\t\t\t\t\t<h2>\u6253\u5f00\u73b0\u6709\u4efb\u52a1\u5355<\/h2>\n\t\t\t\t\t<form onsubmit=\"return false;\" class=\"wpsc-login wpsc-authenticate-open-ticket\">\n\n\t\t\t\t\t\t<input type=\"text\" name=\"ticket_id\" placeholder=\"\u4efb\u52a1\u5355\u53f7\" value=\"\" autocomplete=\"off\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"email_address\" placeholder=\"\u90ae\u7bb1\u5730\u5740\" autocomplete=\"off\"\/>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<button class=\"wpsc-button normal primary\" onclick=\"wpsc_authenticate_open_ticket(this)\">\u9012\u4ea4<\/button>\n\t\t\t\t\t\t<button class=\"wpsc-button normal secondary\" onclick=\"window.location.reload();\">\u53d6\u6d88<\/button>\n\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"wpsc_authenticate_open_ticket\"\/>\n\t\t\t\t\t\t<input type=\"hidden\" name=\"_ajax_nonce\" value=\"195eff9c54\">\n\t\t\t\t\t<\/form>\n\t\t\t\t\t<script>\n\t\t\t\t\t\t\/**\n\t\t\t\t\t\t * Load OTP verification\n\t\t\t\t\t\t *\/\n\t\t\t\t\t\tfunction wpsc_authenticate_open_ticket(el) {\n\n\t\t\t\t\t\t\tconst form = jQuery(el).closest('form')[0];\n\t\t\t\t\t\t\tconst dataform = new FormData(form);\n\n\t\t\t\t\t\t\tif (!dataform.get('ticket_id').trim() || !dataform.get('email_address').trim()) {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.req_fields_missing);\n\t\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tvar authContainer = jQuery(el).closest('.wpsc-auth-container');\n\t\t\t\t\t\t\tauthContainer.html(supportcandy.loader_html);\n\t\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\t\tif (typeof(res) == \"object\") {\n\t\t\t\t\t\t\t\t\tif (res.ticket_url) {\n\t\t\t\t\t\t\t\t\t\twindow.location.href = res.ticket_url;\n\t\t\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\t\tauthContainer.html(res);\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}).fail(function (data) {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t}); \n\t\t\t\t\t\t}\n\t\t\t\t\t<\/script>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<style>\n\t\t\t\t\t.wpsc-it-container {\n\t\t\t\t\t\tmargin: 0 !important;\n\t\t\t\t\t}\n\t\t\t\t\t.wpsc-it-reply-section-container {\n\t\t\t\t\t\tpadding-left: 3px;\n\t\t\t\t\t}\n\t\t\t\t<\/style>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"wpsc-page-snippets\" style=\"display: none;\">\n\t\t\t\t<div class=\"wpsc-editor-attachment upload-waiting\">\n\t\t\t\t\t<div class=\"attachment-label\"><\/div>\n\t\t\t\t\t<div class=\"attachment-remove\" onclick=\"wpsc_remove_attachment(this)\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"svg-inline--fa fa-times fa-w-11\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 352 512\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"attachment-waiting\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<script type=\"text\/javascript\">\n\t\t\t\t\/**\n\t\t\t\t * Get create ticket form\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_individual_ticket() {\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tif (supportcandy.is_reload != 1) {\n\t\t\t\t\t\twpsc_scroll_top();\n\t\t\t\t\t} else { supportcandy.is_reload = 0 }\n\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\n\t\t\t\t\tvar data = { action: 'wpsc_get_individual_ticket', ticket_id: 0 };\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data).done(function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t}).fail(function(response){\n\t\t\t\t\t\tjQuery('.wpsc-body').html('<div style=\"display:flex; justify-content:center; margin:0 15px 15px; width:100%;\">\u672a\u6388\u6743\u7684\u8bbf\u95ee\uff01<\/div>');\n\t\t\t\t\t});\n\t\t\t\t}\n\t\t\t<\/script>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52dec94 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52dec94\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a2f8769\" data-id=\"a2f8769\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6163167 elementor-widget elementor-widget-image\" data-id=\"6163167\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"799\" src=\"https:\/\/biorower.com\/wp-content\/uploads\/2022\/11\/DSC03665-edited2-5000x3328.jpg\" class=\"attachment-large size-large wp-image-14128\" alt=\"\" srcset=\"https:\/\/biorower.com\/wp-content\/uploads\/2022\/11\/DSC03665-edited2-5000x3328.jpg 5000w, https:\/\/biorower.com\/wp-content\/uploads\/2022\/11\/DSC03665-edited2-300x200.jpg 300w, https:\/\/biorower.com\/wp-content\/uploads\/2022\/11\/DSC03665-edited2-768x511.jpg 768w, https:\/\/biorower.com\/wp-content\/uploads\/2022\/11\/DSC03665-edited2-1536x1022.jpg 1536w, https:\/\/biorower.com\/wp-content\/uploads\/2022\/11\/DSC03665-edited2-2048x1363.jpg 2048w, https:\/\/biorower.com\/wp-content\/uploads\/2022\/11\/DSC03665-edited2-1600x1065.jpg 1600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-207b787\" data-id=\"207b787\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bcc9cda elementor-widget elementor-widget-image\" data-id=\"bcc9cda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/biorower.com\/wp-content\/uploads\/2022\/11\/Haupt-foto_Pro_skaliert_homepage.jpg\" title=\"\" alt=\"Biorower\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u652f\u6301 \u521b\u5efa\u65b0\u7684\u652f\u6301\u7968\u636e 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